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Contact our customer support team at (800) 860-6327 for help getting access to your account. Our support team is available M-F 8:30am-5pm.
Homeowner FAQs
If you are a homeowner looking for ChimneySaver products, here’s a few things you need to know:
- We do not sell direct to the general public, nor do our distributors.
- ChimneySaver products are professional-grade products applied by chimney professionals
- Our products come with extended warranties only valid when applied by a professional
Because of the unique and sometimes complicated nature of chimney problems, we have found that a chimney professional is the most qualified person to determine the cause and solution of most chimney problems. Many times, what seems to be an obvious problem from the outside, will end up being a hidden problem not obvious to untrained persons. Because we offer and stand behind our extended warranty program, we try our best to ensure that our products are applied correctly and in the right circumstances. While you may be able to find a chimney sweep professional that will sell you the products direct, keep in mind that the warranties will only be honored when applied by a professional.
You’ll need to contact your local professional chimney contractor. You can search our database to find a professional near you
You or your chimney sweep can fill out our online warranty registration form here.